Skip to content

US128 Test Case Feedback
Test Case description Verify that the feedback analysis feature of Doorbell.io provides automatic analysis of feedback entries.
Test Case ID TC-US128-01
Author/Designer Blue Frog Software
Date of creation 20.4.2025
Class Functional / Acceptance

Test description / objective

This test case verifies the integration of the feedback analysis feature within Doorbell.io, ensuring the system: 1. Automatically categorizes feedback based on tone (Positive, Neutral, Negative). 2. Displays trends without requiring manual review of each comment. 3. Provides analytics via Doorbell.io's built-in Analytics page.

  • User Story: US128 (As a store owner I want to automatically analyze feedback, so that I can see trends without manually reading every comment.)
  • Feature: FEA083: User Feedback Integration
  • Business Rule: BR007: Real‐time feedback submission

Test pre-state

  1. PrestaShop System Online
    - The PrestaShop instance is running and accessible.
  2. Feedback Service Integrated
    - The feedback service (Doorbell.io) is configured and active on the PrestaShop site.
  3. Browser/Device
    - Tests will be run on Chrome (latest).

Test steps

Testing Feedback Analysis and Reporting

  1. Accessing the PrestaShop site

    • Action: Navigate to the main page of the PrestaShop site.
    • Expected Result: The site loads correctly, and the feedback form powered by Doorbell.io is visible and accessible.

  2. Submitting Feedback

    • Action: Submit multiple feedback entries with varying tones (Positive, Neutral, Negative).
    • Expected Result: Feedback entries are correctly tagged by the system.

  3. Analyzing Feedback via Analytics Page

    • Action: Access the Analytics page on doorbell.io to review feedback trends.
    • Expected Result: The Analytics page displays feedback count by day, average first reply time, and categorization by tags (positive, negative, neutral).

Test end-state

  • The system provides comprehensive feedback analysis accessible through the Analytics page.
  • Tags and categories are correctly applied to each feedback entry.

Test result (Pass/Fail Criteria)

  • PASS:
  • Feedback entries are automatically analyzed and tagged appropriately.
  • Analytics page provides accurate reporting.
  • FAIL:
  • Feedback entries are not correctly tagged or categorized.
  • Analytics page fails to generate reports or displays incorrect information.

Test Environment

  • Browser(s): Chrome (latest).
  • Device(s): Desktop (Windows/macOS).

Notes and Attachments

  • Test screenshots and logs should be collected for each failure or unexpected behavior.
  • Ensure feedback categories and labels can be customized if required.