Feature Description - 1st Level Support
| Feature ID | FEA007 |
| Subsystem the feature is part of | Customer Feedback |
| Responsible person | dev |
| Status | accepted |
Description
Customers and service providers should be able to reply on given feedback and create a Frequently Asked Questions list to help users solve their issues without relying on support tickets.
Restrictions, requirements and use cases related to this feature
| User Story #105 | |
| User Story #106 | |
| Requirement REQ-0007 | |
| Requirement REQ-0008 |
User interface mock-up
Add a picture or a link here. The mock-up should be essentially related to the feature/functionality.
Testing / possible acceptance criteria
Write down some notions for testing
| Testcase | Test source | Responsible |
|---|---|---|
| Testcase 1 #16 | Requirement ID/Use Case | Manual tester? |
| Testcase 2 #16 | Requirement ID/Use Case | Test automation? |
| Testcase 3 #16 | Requirement ID/Use Case | ? |
| Testcase 4 #16 | Requirement ID/Use Case | ? |